Warranty & Returns
geonline.pk offers two different types of warranty, depending on what the product is and what was stated as per policy at the time of purchase. Please have your packaging handy and see the options below!
Golden Edge 1 Year Service Warranty:
We at geonline.pk will always work hard to solve any problem you might have with one of our products. We have a in-house certified technical team working on your products round the clock at our Karachi office. We offer a one-year limited warranty on Brand New Mobile Phones and other products at geonline.pk whose invoice has a order number mentioned as that is used to claim warranty with us.
geonline.pk keeps the right to disapprove any warranty claims based on things like if the product is damaged, altered or modified as a result of misuse, abuse, or attempted repair or customer re-work. If the product is unable to be repaired under the service warranty then no replacement unit would be issued as it includes repairs only.
Ge Online 7 Days Replacement Policy:
Its the warranty that changed the way online shopping was being done in Pakistan. We are not just the trend setters but the first store in Pakistan to have a fully functional Returns policy and most importantly made other stores follow this trend in order to confirm the safety of our & other customers across Pakistan
geonline.pk has a full 7 Days replacement policy for all our products so you can be sure that the product you have purchased online has no manufacturing fault or defects. If any issue is reported within 3 Days via email [email protected] or by calling at 03322507103 then your product shall be replaced right away.
All Physical faults are to be inspected at the time of purchase and they are the ones which can be visible but claims for scratches, dents shall not be entertained in our 3 Days return policy and only the issues that can not be spoted are to be covered. You are requested to check your product before you pay for it in the case our staff is making the delivery geonline.pk
If you are getting your delivery from a Courier company *e.g. (LCS)* and they do not let you open the flyer then you can report about any such issues on the day you get the delivery via call or email
Please note that items must be in an unused condition and contain all the original tags and packaging (if any). If removed then the packing for the replacement phone shall be removed to adjust for the replaced phone.
Only the price of the item is refundable courier and delivery charges are not refundable also on free delivery orders in case of refund delivery charges are applied and deducted from the refund.
Making a Warranty Claim:
Before contacting Support, be sure to check different forums using google for the issue you are encountering, as it helps in most cases
If your problem is still not resolved, call our Support Team at 03322507103 or via email at "[email protected]". If we are still unable to resolve your issue, and a warranty replacement is deemed necessary, our Support Team will provide instructions for sending back your unit for replacement or repairs.
Once the product is received, geonline.pk will at its discretion, ship a replacement to you postage/shipping paid. If repairs are required we shall update you within 10 days when we receive your phone on our end.
geonline.pk reserves the right to send you a replacement product that is the same or of a similar style, or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable product warranty period, dated from the original date of purchase
There will no warranty if there is any backfire or any issue from power supply.
There will be no warranty of panel.
Buying a product with "No Warranty" :
If you are buying a product on geonline.pk without any warranty we would like to assure you that the same level of quality goes into checking these products as it does for the ones in 1 Year warranty by Ge Online. What really makes it different is that instead of our 3 Days return policy we just offer our customers a 24 Hours replacement policy after they receive their products and also they obviously do not get the free repairs for a whole year that we offer other wise. If your product is out of warranty and you still wish to get it fixed with us then we would be happy to do it for you but for that the cost of repairs needs to be paid by the customer.